What role does the Connecticut Division of Consumer Affairs NOT serve?

The Connecticut Division of Consumer Affairs primarily functions to protect consumer rights and enhance consumer knowledge regarding various matters, including insurance. They provide valuable services such as mediating disputes between consumers and insurance companies, educating the public about their rights and responsibilities in insurance matters, and managing complaints related to claims disputes.

The role of a complainant in litigations is outside the scope of what the Division of Consumer Affairs does. Being a complainant implies taking on a legal role in a court of law on behalf of a consumer, which is not within the duties or objectives of the Division. Instead, the Division acts as a resource and support system, facilitating resolution and providing information rather than participating directly in legal actions. This distinction is crucial for understanding the limitations of their responsibilities, focusing on mediation, education, and complaint management instead.